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General Terms and Conditions of CosMedics® medical beauty - © 2026
Magdalini Tseliou
Menzer Weg 6 - 14165 Berlin
Tel.: 03068975188
§ 1 General Provisions, Scope
1. These General Terms and Conditions (GTC) apply to all our business relationships with our clients.2. Our GTC apply exclusively. Any deviating, conflicting or additional terms and conditions of the client will form part of the contract only if and to the extent that we have expressly agreed to their application. This consent requirement applies in all cases, including where we provide our services without reservation while aware of the client’s terms and conditions.
§ 2 Services + Treatments
Our offers are non-binding and subject to change.1. The institute provides cosmetic and device-based treatments in the field of skin health, in particular facial and body treatments, scalp treatments, device-based cosmetics (e.g. microdermabrasion, SkinPen microneedling, HydraFacial, JetPeel, Dermatude Meta Therapy, etc.), bespoke skin plans and courses, pigmentation treatments, and the sale of skincare products and gift vouchers.
2. All treatments are for cosmetic skincare and improving the appearance of the skin. No medical diagnoses are made, no promises of healing are given, and no medical treatments are performed.3. PigmentationNo guarantee is made regarding longevity, colour intensity or the exact shade, as these depend on individual skin condition and metabolism. The treatment is carried out at the client’s own request.
§ 3 Appointments, Treatments and Contracts1. Treatments are provided to adults aged 18 and over at their own request and by appointment. For persons under 18, their legal guardian must make the appointment and enter into the treatment contract.2. If a client requests a specific appointment time, we will do our best to accommodate them. However, due to the high number of appointment requests, this is not always possible.3. Agreed cosmetic treatment appointments constitute a service contract pursuant to §611 BGB and are therefore binding. Permanent make-up constitutes a contract for work and services pursuant to §631 BGB.4. The duration and scope of the treatment are based on prior individual consultation and the client’s skin condition. We provide treatment recommendations; the client decides on the type of treatment. If we are unable to keep an appointment for reasons beyond our control or due to force majeure, we will inform the client immediately, provided the contact details on file allow us to get in touch in good time. In such cases, we are entitled to reschedule the appointment at short notice or withdraw from the contract. Our statutory rights of withdrawal and termination remain unaffected.§ 4 Appointments, Payment Terms, Deposits and Cancellation Fees1. Binding nature of bookingsThe studio operates an exclusive appointment system. Appointments booked by clients are binding and reserved specifically for them. A binding service contract is formed once the studio confirms the appointment.2. Payments must be made in cash, via PayPal, by instant bank transfer or by card, with a 1.4% transaction fee for card payments. In exceptional cases, payment may be made by invoice and bank transfer. The same applies to purchases of products or gift vouchers.3. Treatment depositsWhen booking (online or in person) an extensive, time-consuming or high-value treatment (in particular permanent make-up, scar pigmentation, Dermatude Meta Therapy, skin programmes, device-based treatment courses and all services with a booking value of [300,-] € or more), a deposit of 50% of the estimated treatment price is due. The deposit must be paid [immediately by online banking or PayPal]. Payment details will be sent by email before the appointment is confirmed. If the deposit is not received by the deadline, the studio reserves the right to offer the appointment to someone else without further notice. The deposit will be deducted from the final price on the day of treatment.4. Cancellation deadlinesIf the client cancels or reschedules an appointment in good time, no charges will apply, and any deposit paid will be refunded in full or credited towards the new appointment. The following deadlines apply for cancellations to be considered timely:a) for treatments with a booking value of less than [300,-] €, at least 48 hours before the scheduled appointmentb) for treatments with a booking value of more than [300,-] €, at least 72 hours before the scheduled appointment. Cancellations must be made in text form (e.g. by email, through the online booking portal or by phone).5. Liquidated damages (cancellation fee)
If the client does not cancel an appointment in good time in accordance with section 4, fails to attend at the agreed time (no-show), or is so late (more than [30] minutes) that the booked treatment can no longer be carried out due to time constraints, the studio will charge 80% of the treatment price or retain the deposit paid as liquidated damages for the loss of earnings incurred.6. Right to prove otherwiseThe client expressly retains the right to prove that the studio suffered no loss, or a significantly smaller loss than the retained deposit, as a result of the late cancellation or failure to attend (e.g. because the blocked appointment could be successfully rebooked at short notice). The studio reserves the right to prove that a greater loss was incurred, in which case the retained deposit will be credited.§ 5 Warranty1. Products suited to the needs of the client’s individual skin condition are used during the treatment. However, no guarantee can be given as to compatibility or results. This applies in particular if the client did not answer questions during the consultation fully or truthfully.2. The client must notify us of any obvious treatment defects within 10 calendar days of becoming aware of them. Otherwise, warranty claims are excluded.3. To be valid, notices of defects submitted by the client must be made in writing. All other warranty claims by the client are subject to the applicable statutory provisions.§ 6 Liability1. The client’s claims for damages expire three months after the contractually scheduled end of the treatment, unless the claims are asserted within this period. After this period, the client may assert claims only if they were prevented from meeting the deadline through no fault of their own.2. All claims for damages become time-barred one year after they arise. This does not apply to claims in tort.3. Our liability, as well as that of our employees and agents, for breaches of contractual obligations and in tort is limited to intent and gross negligence. This does not apply to the breach of a material contractual obligation, i.e. an obligation whose fulfilment is essential to the proper performance of the contract and on which the client relies, or is entitled to rely. In cases of slight negligence, liability is limited to compensation for foreseeable damage of the kind typically expected.4. The foregoing limitations of liability do not apply to claims under the Product Liability Act, other statutory guarantees, or claims for injury to life, limb or health.5. PigmentationNo guarantee is given as to longevity, colour intensity or the exact shade, as these depend on individual skin characteristics and metabolism.Pigmentation is carried out at the client’s request and constitutes a contract for work and services pursuant to §631 BGB.§ 7 Skin Programs & Dermatude Meta Therapy & Treatment Courses1. The studio offers specific treatment and skincare programs, some of which require advance payment for the treatment.2. These programs are binding service contracts covering an extended period.3. The contract pursuant to §611 BGB is deemed to have commenced in full when the first treatment begins, as services are provided on an ongoing basis and are interrelated.4. Cancellation after treatment has begun is excluded, as the services are tailored individually to the client and scheduled in accordance with § 312g para. 2 no. 9 BGB. Payments made are non-refundable.5. Pigmentation bookings constitute a binding contract for work and services pursuant to §631 BGB.
§ 8 Disclaimer.1. The institute accepts no liability for allergic reactions or skin reactions caused by unknown intolerances.2. Clients must inform the institute before every treatment of any existing allergies, medical conditions, medications they are taking or other relevant circumstances.3. The institute accepts no liability for clothing, valuables or devices brought onto the premises.
§ 9 Right of Withdrawal1. Treatments booked online or at the studio are excluded from the right of withdrawal, as they are services scheduled for a fixed date and time, with time specifically reserved for the client (§ 312g para. 2 no. 9 BGB).§ 10 Privacy
Personal data is used solely to provide treatments, manage appointments and issue invoices. Data is shared with third parties only where necessary to fulfil the contract (e.g. payment providers). For more information, please see the privacy policy on our website www.cosmedics.online/datenschutz
§ 11 Final Provisions1. If any provision of these GTC is invalid, the validity of the remaining provisions remains unaffected.2. German law applies. Where legally permissible, the place of jurisdiction is Berlin.
